If you’ve installed the Loop tag on your website, you may want to confirm that it’s correctly loading and collecting data. You can verify this using our Inspector tool or Google Chrome’s Developer Tools by following these steps:
Using Retargetly Inspector
Make sure to install first the Retargetly Inspector Chrome extension in your browser
An example of a properly installed tag
Activate the Inspector:
Navigate to the website you wish to check.
Click the Retargetly Inspector icon in your browser toolbar. The extension's control panel will appear on the right side of the page.
Observe Pixel Detection:
Look at the "Partner ID" section within the Inspector's control panel.
If the Retargetly tag is properly installed:
Your Partner ID will be automatically recognized and shown. This indicates that the Tag script is correctly loading on your site.
If the Retargetly tag is NOT properly installed:
The Inspector will show the message "Retargetly Code not Installed". This means the extension could not detect the necessary Retargetly tracking script on the page.
Using Chrome Developer Tools
Open Developer Tools
In Google Chrome, right-click on any part of your site and select Inspect.
Go to the Network Tab
In the Developer Tools panel, click on the Network tab.
Refresh the Page
Reload your website to ensure the tag executes properly.
Search for the Loop Tag Request
Click the magnifying glass (search) icon in the Network tab.
Type "
api.retargetly" into the search bar.
Check for the "Loader" Entry
If the tag is successfully loaded, you will see an entry called "loader" in the list of network requests.
Click on it to view additional details, such as response status and request parameters.
This is how the "Loader" entry looks like
If you see the "loader" entry, your tag is working and sending data. If not, ensure the tag has been correctly implemented and check for any errors in the Console tab of Developer Tools.