If your web data source is not displaying any collected data, follow these steps to troubleshoot the issue.
1. Has It Been Less Than 24 Hours?
Loop’s data collection may take up to 24 hours to reflect in the platform after the tag has been deployed.
If less than 24 hours have passed, please wait and check again later.
If more than 24 hours have passed, proceed to the next step.
2. Verify That the Loop Tag Is Correctly Implemented
If your data source remains empty after 24 hours, confirm that the Loop tag is properly installed and functioning on your website.
Follow the steps in this guide to verify that the tag is correctly implemented:
🔗 How to Verify That the Loop Tag Is Collecting Data on Your Site
If the tag is not properly implemented, make the necessary corrections and allow time for data collection to begin.
3. Still No Data? Contact Your Account Manager
If the Loop tag is correctly implemented but your data source still shows no data, reach out to your account manager for further assistance. They can help troubleshoot the issue and ensure your setup is correctly configured.